1.0 PURPOSE
To lay down the procedure for handling of returned goods.
2.0 SCOPE
2.1 This procedure is applicable in Quality Assurance, Quality Control and Warehouse.
3.0 RESPONSIBILITY
3.1 Manager – Quality Control
3.2 Manager – Warehouse
4.0 ACCOUNTABILITY
4.1 Manager – Quality Assurance
5.0 PROCEDURE
5.1 Any returned material shall be kept as per SOP xxxxx
5.2 On receipt of returned goods, warehouse shall inform QA through Returned Goods Intimation note as per the format given in Annexure – I.
5.3 QA shall inspect the returned goods as per the checklist given in Annexure-I
5.4 If the returned material has exceeded the labeled expiry periods then the material shall be destroyed as per xxxxx
5.5 If the material is returned due to any commercial reasons and the seals are intact, the material may be dispatched to any other customers based on the requirement.
5.6 If the material is returned due to any commercial reasons and the seals are opened, QA shall request Quality Control department for testing
5.7 If the material is returned due to any quality reasons, QA shall request Quality Control department for testing.
5.8 If the Test results are within the current specifications, the material may be dispatched to any other customers based on the requirement.
5.9 If the Test results are not in the current specifications, the material may be reprocessed / reworked. If needed suggestions shall be taken from Research and Development department / Process development department.
5.10 If the integrity of the primary packing material is in doubt the material shall be reprocessed / reworked. In such cases, QC testing may be avoided.
5.11 If any quality reasons are found, they shall be investigated and corrective actions shall be taken.
END OF DOCUMENT
Returned goods, quality assurance, warehouse
